5 Easy Steps to Improving Your Security Guard Service

5 Easy Steps to Improving Your Security Guard Service

What we have discovered is that almost all security guard companies are capable of providing the service that property managers want, but too often do not because of a lack of ongoing excellent control procedures.
Security guard companies are unlike any seller that a property supervisor usually hires. If you employ a painter, you are able to see whether they are doing their tasks by taking a look at the walls. However, when you employ a security guard business, how often can you see whether the protector company is doing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it is important to implement a system of verification and quality control to ensure that problems associated with the lack of performing these tasks do not begin to happen.

In this article we will talk five (5) easy actions to enhancing your security guard service and attaining everything you picture as your ideal keyholding London.
Display Your Guards Qualifications

In most states, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is among those states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that is being provided by your security provider and ask yourself does it seem adequate.
Additionally, is your security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to screen whether the protector is a fantastic match for your house is to perform a brief”interview” to get a sense of the guard and to describe your expectations. This initial dialogue will tell you a good deal about what to expect from this guard and it gives you a chance to ask another guard if you think that it is necessary.

Evaluate Guard Training

Though most security guard companies have a very thorough orientation that introduces every guard to the business itself, in several circumstances the guard’s orientation to his assigned property is not as complete. We call the orientation to the assigned property”Site Specific Training”. Find out what your website specific training resembles:
• Does it happen at your premises?
• How long is each officer trained?
• How long does the security firm double lender? (Double banks is the procedure for experiencing a veteran guard working at the exact same time as the new guard.)
Determine the answer to each of the questions and make certain that they fit with what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and also your website specific training to get an understanding of what goes on preparing a guard to work at your premises.
Review Your Guard’s Supervision

Guard supervision is among the more important factors of very good security guard service. When security companies provide poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards are not being supervised, they begin to feel that their job is not important and they begin to find themselves as not as a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the two methods of distant supervision that prove most successful are: Officer Check-Ins
In case your guards must produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are in your premises. These tracking systems allow the security guard business to monitor the log and time the activity of the guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be given with an updated version of those reports.
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the security guard provider provides a way of earning certain that each guard is secure and alert. Using guards check-in frequently together with the security guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Expand Your Favorite

After hours inspections of your guards are almost always great ways of finding out just what is happening with your security as you are not there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure that they understand their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when choosing a security consultant be confident that the consultant is not really a security guard business. If so, your audit is guaranteed to turn up problems with your current security guard business.